FAQs

Answers to some common questions are below. If the answer to your question isn't found below, email us inquiries@softnotes.ca and we will get back to you shortly!

Product Questions

Why don't you have a …

More designs are already being developed. Feel free to reach out to us and let us know what new products you would like to see!

Do your toys play music?

No, they are intended to be used as cuddly toys or decorative pillows, and music boxes make them too hard to be used in this way.

Are Soft Notes safe?

Of course! They comply with ASTM F963, CPSIA, EN71 and Canadian toy safety standards. They're made out of all-new materials. Designed for ages 3+.

How to clean Soft Notes?

Wipe with a damp cloth or sponge, using warm water and mild soap. If deeper cleaning is required, they can be hand washed and air dried.

What are your prices?

Log in to your retailer account to see prices. At this time we only sell our products direct to retailers and distributors. If you are interested in purchasing Soft Notes for yourself or as a gift, please email us at inquiries@softnotes.ca and we will provide a list of store locations near you.

Ordering

Can I buy individual toys from your website?

No, at this time we only sell directly to retailers. If you are interested in purchasing Soft Notes, please email us at inquiries@softnotes.ca and we will provide a list of store locations near you.

I am a retailer. How can I place an order?

Please visit our Become a Retailer page. When you have logged in you will be able to see prices, submit quotes and orders.

All other questions about ordering.

Please review our Wholesale Terms and Conditions once you log in.